Frequently asked questions

Delivery

When?
When?

Basal Basics will do its best to ensure that you receive your shipment within the stated timeframe. This timeframe depends on the destination we are shipping to.

Belgium: 3 days
Bulgaria: 6 days
Denmark: 3 days
Germany: 3 days
Estonia: 6 days
Finland: 7 days
France: 3 days
UK: 3 days
Hungary: 4 days
Ireland: 4 days
Italy: 4 day
Croatia: 5 days
Latvia: 6 days
Lithuania: 5 days
Luxemburg: 3 days
Austria: 4 days
Poland: 4 days
Portugal: 5 days
Romania: 5 days
Slovenia: 5 days
Slovakia: 4 days
Spain: 4 days
Czech Republic: 4 days
Sweden: 6 days
United States of America: 7 days

*days refers to weekdays

After your shipment has been dispatched you will receive an email containing a Track & Trace code. With this code you can follow your shipment’s journey.

Returns

Returning a product
Refunds
Wrong product received
Damaged product
Returning a product

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Fill out the return form and place this together with the item in the packaging.

Cost of shipping for a return will not be refunded.

Refunds

Once we receive your item, we will inspect it. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Wrong product received

In the case that you have received the wrong product, please contact our customer service.

Damaged product

In the case you have received a damaged product, please contact our customer service.

Payment

Payment
Credit card
Refund
Privacy
Payment

In order to complete a purchase, the payment must be fulfilled with a credit card or Paypal.

Credit card

If the transaction has been approved by your card issuer, then the amount of the transaction will be reserved immediately and you will receive a confirmation of your order per email. The amount will be debited once the shipment is on its way.

If the transaction has not been approved, your order will be cancelled.

Refund

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Privacy

Basal Basics respects the customer privacy.
Read our privacy statement here.

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