Refund Policy


After receipt you have 14 days to change your mind. Indicate within 14 days of receipt of your order what you want to return. This can be done using our  model withdrawal form  or by sending an e-mail to  basalbasics@ . You then have another 14 days to actually return your return.

Note: Items can only be returned if the seal has not been broken.

Please complete the return form and enclose it with the return shipment.

Return shipping costs
You can send your return with PostNL or another transport company. We advise you to return the return shipment with a track & trace code. The cost of a package is € 6.95

(Note! Lost shipments will not be refunded without proof of shipment with Track & Trace code.)

Damaged item
If you have received a damaged item, please contact customer service:

079 – 3633097


Return address
Basal Basics / MISI
Returns department
Spectrumlaan 31
2665 NM Bleiswijk
The Netherlands

If you return the entire order, you will also receive the shipping costs of the order back on your account, with the exception of any additional costs resulting from your choice of delivery method other than the cheapest standard delivery offered by us. The costs for the return are for your own account. The purchase amount will be refunded within 14 days via the payment method you used.