Return & Refund Policy

Thank you for shopping with Basal Basics.
If you are not entirely satisfied with your purchase, we’re here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Fill out the return form and place this together with the item in the packaging.

Cost of shipping for a return will not be refunded.


Once we receive your item, we will inspect it. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If you have any questions, don’t hesitate to contact our customer service:


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